Once payment has been confirmed and any necessary verification is complete, orders are ordinarily prepared within 2–4 business days. During holidays, large sales, or unusually busy periods, preparation may take up to 5 business days.

Business days normally exclude weekends and relevant public holidays. Dispatch preparation and the carrier’s journey are separate stages.

For available standard delivery services to eligible U.S. addresses, estimated transit after dispatch is typically 10–15 business days. Your full wait time also includes order processing.

These are estimates, not guaranteed arrival dates. Customs, weather, holidays, remote destinations, delivery disruptions, and other factors outside our control may affect timing.

Delivery prices and options depend on the address, selected items, package size, and available carrier services. Any charge payable for shipping is shown during checkout before purchase confirmation.

Products may be packed and shipped by the operator or an authorized fulfillment partner. The address printed as the parcel’s origin can therefore be different from the company’s registered address.

In some circumstances, items ordered together may be dispatched in separate parcels with distinct tracking numbers.

After the order ships and a tracking reference is available, we normally send an email containing the tracking details. Carrier systems sometimes require additional time before their first public scan appears.

Available delivery services and carriers vary depending on the destination and fulfillment location.

Please provide a complete, accurate delivery address, including apartment numbers, postal code, and working contact information.

Notify support as soon as possible if you spot a mistake. We will try to correct it before fulfillment; changes are generally not guaranteed after shipping preparation or dispatch begins. Additional reshipment costs may apply to address errors supplied by the customer where lawful.

Support for P.O. boxes, APO/FPO locations, and U.S. territories varies by destination, parcel size, and delivery carrier. If a shipping service cannot be selected at checkout, we may not be able to fulfill that delivery.

Tracking can remain unchanged temporarily when parcels transfer between carriers or processing centers. If the package is substantially overdue or activity has stopped for an extended time, contact us with your order number for further review.

Report parcels that appear missing in transit. We will review the tracking records and, where appropriate, coordinate with carriers. A confirmed lost shipment may be resolved through a replacement, new shipment, refund, or another suitable remedy.

When tracking reports delivery but the parcel is not found, check nearby entrances, mailboxes, a building concierge, and people who may have accepted it.

If it remains missing, contact support. A delivered scan does not automatically prevent us from reviewing the facts of the situation.

If an item arrives damaged, broken, incomplete, or incorrect, report the issue promptly with the order number and photos of the product, packaging, and shipping label.

Wooden and woven home décor may require different packing materials depending on item size and fragility. Ordinary variations in wood grain, weave, or finish should not be confused with damage, but a genuinely defective item can be reviewed for a remedy.

Available delivery destinations outside the United States, if any, are shown at checkout. Imports may result in duties, taxes, or brokerage fees determined by local authorities or carriers. Unless checkout clearly includes those charges, the recipient may be responsible for them where lawful.