Customers may request a return of eligible merchandise within 30 calendar days after confirmed delivery. Please contact support within that period to open the request.

A request within the period does not by itself guarantee approval; product eligibility and the conditions below still apply. Applicable statutory rights are preserved.

Email service@vexqomz.com before sending anything. Include your order number, product name, reason for return, and photographs or videos if you are reporting an issue.

For goods received damaged or incomplete, photographs of the outside packaging and shipping label can help us review the case. Our team will provide instructions after checking the request.

For a preference-based return, an item should ordinarily be unused, complete, unmodified, and protected against damage. Retain included accessories, mounting components, instruction sheets, inserts, and original packaging where reasonably possible.

Opening the outer shipping carton alone does not necessarily make a product ineligible if it otherwise remains in returnable condition. Proof of purchase is required.

Bohemian-style décor may show ordinary differences in wood grain, basket weaving, rattan-inspired texture, color intensity, engraving, painted finish, knots, or measurements. Such cosmetic differences are not necessarily manufacturing defects.

If a buyer simply prefers another tone or texture, the request will normally be evaluated as a change-of-mind return under the ordinary eligibility rules. A materially incorrect or defective item is handled separately.

The legal business address listed below is not automatically a returns warehouse. Do not send an item there without authorization.

Once a return is approved, customer support will supply the correct destination and any required return reference. Parcels sent without approval or to the wrong location may not be traceable or accepted.

Personalized or customized merchandise, gift cards, products clearly marked final sale before purchase, and goods damaged through misuse or materially altered after delivery may not be eligible for a preference-based return. Missing parts may also affect eligibility.

These exclusions do not override legally required remedies for defective or nonconforming items.

Please inspect your parcel after arrival. We ask that you report breakage, missing components, wrong items, or material discrepancies within 7 calendar days of delivery where possible.

Send clear photos and the order number. When a problem attributable to us is confirmed, we will provide a reasonable refund, replacement, reshipment, or return solution without imposing extra costs that resulted from our error. Mandatory consumer protections remain applicable even when a problem is reported later.

For a change-of-mind return, the customer ordinarily pays the cost of shipping the item to the approved returns location. Original delivery fees are generally nonrefundable in that situation except where law requires otherwise.

If the return results from a verified error by us, we will address the reasonable shipping costs associated with correcting that problem. No restocking fee applies to an approved return.

Protect wooden edges, woven sections, glass candle-holder components, shelves, and other delicate materials with suitable packaging. Use a trackable carrier when returning an item for preference reasons, and retain proof of sending.

Do not use the original registered business address as the destination unless customer support specifically directs you to do so.

Approved returned merchandise may be examined once it reaches the designated facility. Where the return meets the applicable conditions, we aim to initiate the refund within 5–10 business days after inspection and approval.

The customer’s bank or card issuer may need additional time to reflect the refund in the account.

Refunds are usually made to the original payment method. If that method is unavailable, support and the payment processor will review an alternative permitted by law and the provider’s rules.

In appropriate cases, a replacement or refund may be authorized without physical return, based on the facts of the claim.

Exchanges are subject to current inventory and product availability. For a different style or size, support may advise placing a new order and returning the existing eligible item instead of a direct exchange.

Natural-looking wood or woven details may differ between units even within the same product model.

Contact support promptly if you wish to cancel. A cancellation may be possible before processing or fulfillment begins, but may not be available after dispatch preparation. No cancellation fee is charged for an order successfully canceled before fulfillment.

Nothing in this policy reduces rights or remedies that customers cannot lawfully waive under applicable consumer-protection laws. If a mandatory local rule provides a stronger remedy, that rule controls.