Vexqomz™ is operated by Yongchun Chunhao Trading Co., Ltd.. The legal representative is Zhao Wenting.

We offer bohemian-inspired home décor such as arched wooden shelves, woven rattan-style trays, macramé tealight displays, decorative storage baskets, tabletop stands, and keepsake boxes.

We aim for accurate images, but natural-looking grain patterns, weave texture, finish shades, and hand-detailed accents may vary slightly. Display settings and lighting also affect appearance.

Small differences in surface pattern, tone, texture, or hand-finished decorative features are not automatically defects. A broken, unusable, or materially misdescribed product can be reported for review.

Do not assume every item is handmade. Each listing should describe the materials and production details that apply to that particular item.

Only use products within the published weight capacity and follow all installation and care instructions. Decorative wall shelves must be mounted using hardware suitable for the wall and load.

Orders usually require 2–4 business days after payment verification. This can extend to 5 business days during peak periods.

Estimated standard transit to supported U.S. addresses is generally 10–15 business days after dispatch. Processing time is additional; these are estimates, not guaranteed arrival dates.

The shipping options and any delivery fees available for your destination appear at checkout before the order is submitted.

Orders may be shipped by our designated fulfillment facilities or partners. The physical shipping location may differ from the registered corporate address.

When carrier tracking becomes available following dispatch, we normally email shipping or tracking details to the address used for the purchase.

Allow some time for carrier scans, then email service@vexqomz.com with the order number if tracking remains inactive or the parcel is late.

Check the delivery location and building reception where applicable. If the parcel is still missing, contact us so we can review the carrier details and the available evidence.

Contact support as soon as possible. We will try to assist before fulfillment begins, but changes may no longer be possible once an order is processed or shipped.

Eligible products may be requested for return within 30 calendar days of confirmed delivery, subject to our return requirements.

Email service@vexqomz.com with your order number, item details, reason, and photos if relevant. Wait for return authorization and the correct warehouse address.

For a preference-based return, return delivery costs are generally the customer’s responsibility. For an error attributable to us, we provide a suitable resolution without additional costs caused by that error.

After an eligible return is received, inspected, and approved, we aim to initiate the refund to the original payment method within 5–10 business days; banks may need additional posting time.

Contact us promptly, ideally within 7 calendar days of delivery, with photos of the item, packaging, and shipping label. Statutory consumer rights remain unaffected.

Email service@vexqomz.com or call +852 2670 3509. Customer service hours: 8:00 AM - 10:00 PM Daily.